Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lourdes.alonso2019@gmail.com. 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lourdes.alonso2019@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

To ensure the highest standards of hygiene, quality, and customer safety, certain items are not eligible for return, exchange, or refund.

These include:

  • Shapewear and fajas
  • Lingerie and intimate apparel
  • Bodysuits and undergarments
  • Swimwear
  • Personalized or custom-made items
  • Gift cards
  • Clearance, discounted, or final sale items

For health and hygiene reasons, these items are considered final sale once purchased.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will be happy to assist you in resolving the issue.

If you have any questions about whether an item qualifies for return before making a purchase, please contact our customer support team.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lourdes.alonso2019@gmail.com.